QBiQ Support
Need help? Email support@lukappsart.com. For privacy questions use privacy@lukappsart.com.
FAQ
- How do I restore purchases?
- Open the game, go to the store or settings screen, and tap Restore purchases. Apple confirms ownership of “Remove Ads” and credit packs bought with your Apple ID. The developer never sees your payment details.
- I bought credits but they are missing
- Try Restore purchases first. Credits are stored on your device; if you reinstalled the app, restore may re-credit packs already purchased. If they still do not appear, email support with your Apple ID email (used for the purchase) and an approximate purchase date — not your password.
- How do I reset progress?
- Delete the app from your iPhone and install it again from the App Store. Progress, settings and local credit balance are wiped with the app. Purchased “Remove Ads” and credit packs can be restored afterwards with Restore purchases. There are no cloud accounts, so the developer cannot reset or restore progress for you remotely.
- How do I change ad privacy choices?
- Where required by law, open Settings → Privacy in the game. You can also manage Google ad personalisation at adssettings.google.com. See the privacy choices page.
- Where is the privacy policy?
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